Moving on…
After over 2 years at PebbleRoad, it’s time for me to move on.
My ride there as a Design Consultant has been nothing short of incredible. The challenging projects and problems, the stimulating debates and conversations – these have added up to become an intensive learning experience and journey.
For a small company, PebbleRoad’s achievements are disproportionate to their size (the rather unbelievable client list should give some indication of their abilities). I highly recommend their services (no, I’m not getting an extra bonus for saying this!).
What next?
I’m pretty fortunate as I’ve already been approached by a few people and companies interested in working with me, despite the current economic situation.
As of now, I’m keeping my options wide open and exploring whatever opportunities that are coming along.
So if you know of any opportunities that I should be considering, do drop me a note at colemanyee at gmail dot com.
P.S. now that I have a bit more time, my blogging frequency should increase!
Sisyphus revisited

Sisyphus revisited
This cartoon by Tom Fishburne will no doubt resonate with anyone who’s done a large project for a large client.
I’m thankful that my company hasn’t experienced anything extreme like in the cartoon, mostly because we defend our work pretty well (at least that’s what I’d like to think), and that mostly because our work is usually based on research and evidence and a lot of thinking.
The cartoon first appeared in Fishburne’s blog post, sisyphus revisited, but I first came across it in his highly-entertaining book, This One Time, at Brand Camp.
Every page has a cartoon, on the dysfunctional side of the marketing/branding industry.
Hilarious stuff, but it would have been funnier if the stuff in there weren’t true. Then again, it’s funny precisely because it’s also true. Sad but true.
Our response to the AIMS report
Update – press coverage:
Tap civil servants’ views on policy: Panel (Straits Times, 3rd Dec 2008) – Lee Siew Hua mentions us and quotes me in her report.
* * *
The Advisory Council on the Impact of New Media on Society (AIMS) has released the AIMS report earlier today. They didn’t announce this over the AIMS blog so I didn’t know about it until someone from the media called to ask for my comments.
I was asked for comments because a few of us sent in some feedback to the AIMS committee some time ago.
Since then, some of us have been flooded with calls and requests for comments. Since many of us are not available to be interviewed, I’m putting a response on behalf of the group, in a Q&A format.
What group is this?
In the report, we’re referred to as a “group of academics and government employees”. We normally call ourselves the “media socialists”. See our previous FAQ for a further explanation (no we’re not political).
What are your comments on the AIMS report?
We appreciate that AIMS has taken our feedback and added it to their recommendations. Our feedback is available here: Beyond the Govt / Citizen Dichotomy: Our Response to AIMS.
How far do you think the government will go in implementing the recommendations of the report?
We prefer not to speculate.
Any other comments?
Not really. Most of what we have to say is already in our feedback itself (Beyond the Govt / Citizen Dichotomy: Our Response to AIMS) and in the FAQ (Social media “activists” response to AIMS – frequently asked questions).
A different PowerPoint format
In my last post “Blogging, Podcasting, or Youtube? Choosing the right medium” – Podcamp Singapore, I talked about my experience as a speaker at Podcamp Singapore. For a long time, I wanted to try out a different way of using PowerPoint – using both the whiteboard and PowerPoint concurrently without having to move the projection screen up and down – and Podcamp was a great opportunity to do that.
Notice that I was only using the top third of the screen for the PowerPoint slide. Which meant that I could use both the whiteboard and my PowerPoint slides at the same time.
How I did it
I used a black background on my PowerPoint slide, so that the projection wouldn’t interfere with the whiteboard. The text (in white) occupied only the top quarter of the slide. I could have used a lighter background for the top part of the slide, but black was easiest. My original plan was to pull the projection screen a third down, but the technology was too smart – the screen could only go all the way up (and the projector would turn off automatically), or all the way down. Thankfully I could slide the projection screen behind the whiteboard, resulting in a sloping screen, but it turned out fine. Here’s a shot of another slide.
Thanks to the Podcamp Singapore organisers for these shots.
“Blogging, Podcasting, or Youtube? Choosing the right medium” – Podcamp Singapore
Podcamp Singapore turned out to be quite fun, with some interesting conversations that I hope to blog about soon.
This post is about my thoughts as one of the speakers.
My session
I titled my session “Blogging, Podcasting, or Youtube? Choosing the right medium”.
A more accurate title would have been “Text, audio, or video? Issues to consider in choosing the online medium”, but I would have gotten only half the audience.
I chose this topic because I’ve seen too many people and organizations create a podcast or a video blog without understanding the strengths and weaknesses of the medium.
They may have started a podcast simply because it’s the cool thing to do, not realizing that there are a lot more subtleties involved in creating a good podcast.
It was these subtleties that I wanted to explore during the session.
The format
I was actually a facilitator rather than a speaker. I called the format a “virtual wiki” (a wiki is online, so a virtual wiki is offline) – where the audience gave their input and ideas while I tried to distill their thoughts onto the virtual wiki page (the whiteboard).
The content was audience-constructed, with virtually no contributions from me (although I did lead the discussions in certain directions).
This meant that there were some points that I had in mind that weren’t raised by the audience, but it didn’t matter. What I wanted more was to guide the audience through this thinking process and experience, and I think I was successful in that.
The actual content
Since the actual content wasn’t from me, I don’t have a copy of it. Thankfully some of the audience were busy blogging during the session. Derrick Kwa covered the session live while Claudia covered my session as well as the other sessions live. Unfortunately they didn’t contribute to the discussion because they were too busy blogging about it.
(Update: Shalabh Pandey blogged about the content as well.)
There was also some plurking around in the background by Brian and some others, with one of them wanting to throw cheesecake at me. Thankfully I wrote on the whiteboard before I starting, “NO CAKE-THROWING”.
Feedback
Knowing that people tend to be reluctant about giving negative feedback, I asked a lot of people “what are the 3 things you liked and 3 things you disliked about the session” (later reduced to 2 things because most people had a hard time coming up with 3).
Most enjoyed the discussions. With very smart and knowledgeable individuals in the room, you can never go wrong letting go and giving them the freedom to converse.
However, not everyone was used to the lack of structure. During the discussions, there wasn’t always a clear direction, and the discussions often digressed. It was disorienting for some.
Furthermore, when the session ended, there were more questions than answers. Not everyone liked the lack of closure.
What I would have done differently
First, I would have framed the issue more clearly. I had some assumptions which weren’t shared by everyone, so the scope of the discussion went too broad at some points.
I should have also prepared the audience better for the lack of structure and closure.
Many of us are too used to the comfort of structure and guidance and we want to be given the correct or model answer. While I wanted to raise questions more than to give answers, it would have worked better if the audience was expecting it.
Finally
Despite all the flaws, I’m generally satisfied with how it turned out. I hope others will also be encouraged to try out a similarly participatory or even constructivistic session in the future.
PebbleRoad is hiring
PebbleRoad (where I work) is hiring. If you want to be my colleague, here’s your chance 🙂
I joined close to 2 years ago, and it’s been an exhilarating experience of learning and creating for me. I’m now doing things I never thought I could do (imagine trying to reorganize a messy website with a few thousand pages into something actually intuitive and easy to use).
Here’s the official announcement – we’re hiring – User Experience Lead
PebbleRoad is actively looking for a User Experience Lead to join the team in Singapore. PebbleRoad is a design firm specializing in design research and strategy. Projects include intranet redesigns, large corporate websites, web applications and e-learning.
The person should be able to:
- Plan and conduct design research activities
- Sketch and brainstorm ideas and scenarios
- Create prototypes and test them out
- Present design to clients
Experience in information architecture and interaction design is definitely a plus. But what is more important is having a passion for problem solving and learning and taking the responsibility to engage the client and deliver a quality service.
If you are in Singapore or even in the US or Europe and looking for a fast-paced and exciting stint, send a message to maish-at-pebbleroad.com. Here’s more about Singapore.
If you don’t qualify for the above but you have some of those abilities and you’re keen to intern with us, let us know too.
User Generated Content and misguided strategies
I was at the Singapore Digital Media Festival 2008 pre-event dinner just today, where we had a pretty interesting discussion about user generated content.
I won’t go into all that we discussed, but I’ll highlight some interesting points.
What’s “user generated content”?
They even have an acronym for it – UGC. When we talk about user generated content, we tend to think of content on sites like YouTube. It’s amateurish, it costs little to produce, and it’s produced by some unknown individual (before they get famous).
But what if it’s a professional-quality video on YouTube that costs thousands to produce? And produced by some large corporation? Is it still considered user generated?
Or what if it’s amateurish, costs little to produce, on YouTube, but created or funded by some large company? Is that video considered user generated content?
I’m being a little pedantic about definitions here, but I found that some of the discussion wasn’t too productive because everyone was using the same term but with different definitions in mind.
The inability to properly define user generated content may lead to unprofitable discussions; the inability to understand its appeal leads to unprofitable endeavors – which is far more costly.
The appeal of amateurism?
Ben Koe made the observation during the discussion that user generated content tends to be amateurish, and there is some appeal in that.
But many a large media company has made the unfortunate mistake of thinking that producing something amateur-looking would make it appealing the way a funny home video on YouTube is.
The funny home video on YouTube appeals not because it’s amateurish, but because it’s authentic.
We’re forgiving of the shaky camera handling of the amateur because we know it’s done by someone who can’t do any better. It’s real.
But amateurish-looking videos produced by Big media don’t have the same appeal because we see them as professionals pretending to be amateur (I’m thinking of RazorTV). They aren’t authentic.
Those that still manage to be successful are successful because they have very good content, or they are good enough for the viewer to suspend judgment, despite being inauthentic.
In other words, they still have to be really good.
Thus, Big media should do what they’re good at and have the resources to do – produce top-quality content that is beyond the capabilities of grandma. There are too many grandmas and grandpas and moms and dads and everyone else out there producing content – don’t compete with them. Don’t compete with everyone.
The cheapening of content?
During the discussion, Daniel Goh observed that people are less willing to pay for content, and in many areas, content is expected to be free. I completely agree.
People love music, but kids these days don’t believe in paying for them. The same goes for video content, which is why BitTorrent is using up a significant amount of internet bandwidth – people are using it to music and videos for free.
While people are paying less for content, they will pay for experience.
While kids can download movies over BitTorrent, they still pay to watch the movie in a cinema. Many bands are coming to terms with this trend, realizing that they actually make more money through their concerts and events, and not through CD sales.
Or more recently in Singapore, people were willing to pay ridiculous amounts of money (in my opinion) to watch the Formula 1 race at the track, having to endure crowds and other hassles and getting their eardrums hurt, when they could have watched it live in the comfort of their own homes. Crazier are those who flew over here from Europe or the US just to experience the race.
But the overwhelming reaction from those who were there was that it was worth every cent. Hearing the deafening roar of the race cars blasting away the eardrums was an exhilarating experience, even for those who weren’t F1 fans.
What then?
Companies are missing out on these trends at their own peril.
Many are still clinging on to their content-for-sale model, while others that realize the need for change jump onto the amateurish track instead of the authentic one.
I’m planning to attend the Singapore Digital Media Festival (was invited), and I hope to see some enlightened companies there.
Napkin from PSFK Conference Asia 2008
Besides having unique purple napkins during the tea breaks, the PSFK Conference Asia 2008 turned out really great, with many really good speakers – one of the best conferences I’ve ever attended.
It helped that the 11 sessions were only half an hour each, meaning that those who weren’t so great didn’t get to take up too much time, and those who were really great left you thirsting for more. Yes, the latter is a good thing as well.
There were so many insights and ideas and food for thought but I won’t blog about them now – I still need time to digest so they can help fuel some thoughts and ideas I already have.
For now, here’s a nice quote quoted by one of the speakers:
“I don’t know what the secret of success is, but I know the secret to failure – it’s trying to please everyone” – Bill Crosby
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